FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery is typically 7–15 business days, and up to 20 during peak periods. You'll get a tracking number by email once your order ships.

Is shipping really free?

Yes! We offer free standard shipping on every order, no minimum.

What if my cat doesn't like it, or the item arrives damaged?

You're covered by our 30-day happiness guarantee. If an item arrives damaged, defective or wrong, send us a photo and we'll ship a free replacement or issue a full refund — no return needed.

How do I track my order?

Once your order ships, we'll email you a tracking link. Please allow 3–5 business days for tracking to start updating.

What payment methods do you accept?

We accept all major credit and debit cards, processed securely at checkout.

Where do you ship from?

We work with specialty suppliers to keep prices low, so some items ship directly from our fulfillment partners. That's how we keep quality high and prices fair.